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Privacy Policy

Our Commitment to Your Privacy

Welcome to, a website (the “Site”) operated by Broadview Heating & Air Conditioning Inc. ( “Company”, “we”, “us” or “our”).

We respect and protect the privacy of our Site users. This Privacy Policy explains how we collect and use your information and is part of our Terms of Use when you use our Site.

Your Consent

By using our Service, you consent to our Privacy Policy. If you don’t agree, please don’t use our Service.

Information We Collect

The types of information that we may collect includes, but is not limited to, the following categories listed below. We may receive this information when it is provided directly to us (including through interaction with our services), our business partners, and in some cases, certain service providers we work with. We may also obtain information from other sources for example, we may collect information about you from third parties, including but not limited to identity verification services and publicly available sources. We may combine information that we receive from the various sources described above for the purposes identified in this Privacy Policy.

  • Contact Information, such as your name, email address, phone number, business information and physical address, for instance when request our Service or use the “Contact Us” field on the site;Contact Information, such as your name, email address, phone number, business information and physical address, for instance when request our Service or use the “Contact Us” field on the site;
  • Demographic Information, such as your gender, age and date of birth, for example, to tailor our Services to you, for age verification and to make our communications to you more relevant; and
  • Phone call recordings with your consent for quality assurance and analytics purposes.


Information We Collect Automatically

When you access or use our Services, we may automatically collect information about you, including:

  • Device information (such as mobile phone, computer, or tablet) and how you interact with our products, services, apps and websites, such as IP address, browser type, unique device identifier, cookie data, and associated identifying and usage information.
  • Geolocation information may be collected if you allow us access to your location through your device permissions, to provide our Services to you. We may also collect and store information about your location by converting your IP address into a rough geo-location. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
  • Browser type, operating system and other usage information about the use of our website and applications, including a history of which pages within our website you view.


Cookies and Tracking Technologies

Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, pixels, web storage, and unique identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with Services we offer through one of our partners, such as advertising and commerce features. For example, we may use information collected on other websites to show you more relevant ads. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services.

Google AdWords or Other Remarketing Methods

We may use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our App. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our App. Any data collected will be used in accordance with our own Privacy Policy and Google’s privacy policy.

You can opt out or set preferences for how Google advertises to you using the Google Ad Preferences page found here


Your browser or device may include “Do-Not-Track” settings or functionality. Currently, our systems do not recognize browser “Do-Not-Track” requests. The information collection and disclosure practices, and the choices that we provide to users, will continue to operate as described in this Privacy Policy, whether or not a Do-Not-Track signal is received.

How We Use Information

The information we collect may be used for the following purposes:

  • To communicate with you, for example, via website notifications, phone and email;
  • To provide, maintain and improve our Services;
  • To administer your account(s) and process your payments for Services;
  • To provide customer service, quality assurance and troubleshooting;
  • To autofill data fields on our websites to improve your online experience;
  • For marketing, research and analytics;
  • To help develop new products and Services;
  • To detect, prevent, and respond to fraud, abuse, and security issues;
  • To comply with legal, regulatory or contractual requirements;
  • To carry out any other purpose described to you at the time the information was collected.

Communications with you in connection with these uses may be via mail, telephone, e-mail, text message, social media and other electronic messages. We may send you text messages using an automated telephone dialing system to the mobile phone number you have provided if you have opted into receive text messages. Opting into receive text messages is not a requirement to buy services from us, and message and data rates may apply. See “Your Choices” below to learn how to manage your communication preferences.

How Long We Keep Information

We may keep the information we collect for as long as necessary to provide our Services to you, to operate our business, to enable us to communicate with you, for our safety, research, evaluation of use, or troubleshooting purposes, or to satisfy our legal or contractual obligations. Where required, we will anonymize or dispose of the information we collect when we no longer need it for the uses described above.

Third Party Links and Services

Our Services may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. If you visit such sites, your activities and the collection, use, and disclosure of information will be subject to the privacy policies and terms of the third-party websites or services, and not this Privacy Policy. We recommend that you read the privacy policies of these third parties.

Information Sharing

We may share personal information that we collect for the following purposes:

  • Within our Company and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
  • With our trusted service providers who work on our behalf;
  • With your consent, including if you intentionally interact with third-parties on our website;
  • In connection with the sale or transfer of a significant part of our business or its assets, including any such activities associated with a bankruptcy proceeding;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request;
  • As required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process.



We take reasonable administrative, technical, and physical security measures to protect your personal information and to ensure that it is used in accordance with this Privacy Policy.

Not Intended for Children

Our Service is not intended for children under the age of 18. We do not knowingly or specifically collect information from or about children under the age of 18.

International Data Transfers

In order to provide our Services, we may store or process your personal information outside your country. Data storage venues may include, without limitation, the United States and the European Union. These and other data storage jurisdictions may operate under privacy and data protection laws different from those of your home jurisdiction. Your submission of personal information through the use of our Services and your consent to this Privacy Policy include consent to such storage and processing outside of your jurisdiction.

Your Choices

You can make a request to access and change your personal information we store by contacting us via email at To further protect privacy, these requests are subject to identity verification.

If you would like to update your preferences, or opt out of marketing communications from us, you may do so at any time by contacting us at or by following the opt out instructions in the marketing communications.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. We may also, but are not required to, send you an email notice.

Contact Us

If you have questions about our Privacy Policy, please contact us at