Excellent
Response from the owner:Thank you for your feedback and support, Pat! We appreciate your 5-star review.
Tech was responsive to questions and gave me an overview of the system.
Trent was very pleasant and did a great job servicing my furnace.
Our tech arrived on time, did his work, and didn’t at all get in the way of us in the house. We had a checkup and installation of two new thermostats.
Response from the owner:Rachel, thank you for taking the time to leave us this glowing review! We're so glad our technician arrived in a timely manner and didn't disrupt your home. Our priority is always on providing quality customer service with the best products available. We appreciate your kind words and we hope to serve you again in the future.
The technician was superior. Friendly and informative. Highest recommendations 👌 ✨️ 👏 Promt, informative and an obvious asset to Broadview Heating & Air Conditioning
Response from the owner:Cathie, thank you so much for your 5-star review! It makes our day to know your experience was superior, friendly, and informative! We truly appreciate your support and recommendation!
Fast, efficient and cordial!
Response from the owner:Hi Jane, thank you so much for taking the time to leave a 5-star review for Broadview Heating & Air Conditioning Inc. We hope to continue providing you with top-notch services in the future. Thank you again for choosing us for your HVAC needs.
Ray and Jacob were competent, courteous, helpful and efficient! Highly recommend!
Kirk was courteous, friendly and professional
Broadview heating is awesome and so are their technicians. Highly recommended and will use in the future.
From the technician:
No charge recall was my fault. When here last doing furnace maintenance I cleaned the condensate pump and plugged it into an outlet meant for the humidifier. So when ac was ran the condensate pump filled up and stopped all operations. I moved plug from outlet for humidifier into an always live outlet, and labeled the other outlet for humidifier only to avoid this mistake happening again.
Tested ac operation and condensate pump all works ok.
From the technician:
No charge recall was my fault. When here last doing furnace maintenance I cleaned the condensate pump and plugged it into an outlet meant for the humidifier. So when ac was ran the condensate pump filled up and stopped all operations. I moved plug from outlet for humidifier into an always live outlet, and labeled the other outlet for humidifier only to avoid this mistake happening again.
Tested ac operation and condensate pump all works ok.
Response from the owner:Rosemary, thank you for taking the time to share your most recent experience. We appreciate you saying we are awesome! We look forward to serving you in the future. Thank you again for your 5-star review.
Response from the owner:Hi Chester,
Thank you so much for the 5-star rating! Your support means a lot to us, and we're here whenever you need us in the future. Don't hesitate to reach out if you have any questions or need assistance!
Best,
The Broadview Team
Drew from Broadview Heating and Air was very nice, explained things well and was courteous the entire time he was here. I'd definitely request him back for service.
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that Drew provided such a positive experience. Our team takes pride in being courteous and informative, and it's great to know that Drew delivered on that promise. We look forward to serving you again in the future!
Drew, as always, did a terrific job. He contacted the owner to go over measurements and the owner came to my house & together they installed the humidifier & it works very well 😁.
Response from the owner:Hi Jerry,
Thank you so much for your wonderful review! We’re thrilled to hear that Drew and the team provided excellent service and successfully installed your humidifier. We pride ourselves on our attention to detail and teamwork, so it's great to know that those efforts made a difference. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Broadview Heating & Air Conditioning Team
Kirk always does a great job. Always leaves everything as he found it, clean.
Response from the owner:Beverly, thank you for your 5-star review!
Steven was pleasant to work with and kept me informed with what he s was doing.
Response from the owner:Hi there! Thanks so much for your feedback. We’re thrilled to hear that Roger made a great impression by being efficient, professional, and pleasant. We’re lucky to have him on our team. If you need anything else, don’t hesitate to reach out.
Professional and respectful service. Gold standard of the industry.
Response from the owner:Thank you for your glowing 5-star review, Priscilla! We are thrilled to hear that our services met your expectations and that you were pleased with our professionalism. At Broadview Heating & Air Conditioning Inc., we strive to provide the gold standard of service in our industry. Your support means the world to us. Thank you again for choosing us and for your kind words. We appreciate you!
Quick and efficient service of our humidifier.
Response from the owner:Hi Nick,
Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided quick and efficient service for your humidifier. If you need any more assistance in the future, feel free to reach out. Your comfort is our priority!
Best regards,
The Broadview Heating & Air Conditioning Team
On time. Professional, courtesy and knowledgeable. Highly recommend Broadview Heating.
Response from the owner:Marge, thank you for your kind words! We pride ourselves on being professional, courteous, and knowledgeable. We are ecstatic that our company morals were conveyed in your latest service visit. Thank you for choosing Broadview Heating!
Great service very kind and mannered.
Response from the owner:Hi Joan! Thank you so much for taking the time to leave us a 5-star review. We pride ourselves on providing efficient and reliable service to our customers. Thank you for choosing Broadview Heating & Air Conditioning Inc. for your AC needs. We appreciate your support and hope to work with you again in the future.
The tech was polite and nice. We told him that it threw a service code several times before he got here, however, he couldn’t get it to replicate.He cleaned the inducer hose and said if it returns he’ll replace a part that the service code indicated needed to be replaced. Here we are three days later and the furnace has failed again. We are very fortunate that it is not super cold yet. I really hope they will come back And put the replacement part in without charging us another service call.
Response from the owner:Hi Michael,
Thank you for your feedback and for highlighting the professionalism of our technician. I'm sorry to hear about the issue recurring with your furnace. We strive for complete satisfaction, and I apologize for any inconvenience this has caused. Please contact us directly so we can promptly address this and arrange for the part replacement. Your comfort is our priority, and we want to ensure your furnace is functioning smoothly. Thank you for your patience and understanding.
Best regards,
The Broadview Heating & Air Conditioning Team
Response from the owner:Hi Debra,
Thank you so much for the 5-star rating! Your support means the world to us, and we're here whenever you need us.
Warm regards,
The Broadview Team
Great service and nice people.
Response from the owner:Hi Mark, Thanks for your wonderful feedback! We're delighted you appreciated our service and team. Should you need us again, we're just a call away! Warm regards, Broadview Heating & Air Conditioning
Very much appreciated Whitney’s help in the office and Matt, the technician, who arrive on time and fixed the problem with our furnace.
Response from the owner:Hi Wayne,
Thank you so much for your kind words! We're thrilled to hear that Whitney and Matt provided you with the help you needed. Punctuality and effectiveness are top priorities for us, and it's great to know we delivered on both. If you need any more assistance in the future, please don't hesitate to reach out.
Best regards,
The Broadview Heating & Air Conditioning Team
Always get great service from Broadview Heating and A/C. Technician Steve was great.
Response from the owner:Thank you for your 5 star review Douglas. We greatly appreciate you!
